FREQUENTLY ASKED QUESTIONS
What is Curzon Home Cinema?
Curzon Home Cinema is our curated at home service that brings brand new films that are playing in the cinema to the comfort of your sofa. Unlike a traditional cinema, Curzon Home Cinema is never closed. Enjoy cinema at home or on the go with our curated selection of brand-new releases, timeless masterpieces and more. No subscription required.
Are films available to rent on Curzon Home Cinema or is it a subscription service?
Films are rented on a ‘per film’ basis. You only pay for what you watch - there are no monthly subscription fees. Once payment for film rental is confirmed, you will then find your rental in the MY LIBRARY area and available across all your connected devices.
Do I need to pay to create an account on Curzon Home Cinema?
All accounts on Curzon Home Cinema are FREE to create. You can also choose a film from our ‘Welcome Collection’ on us when you join.
How long do I have to watch a film once I have completed my rental purchase?
Your rental will be available in your account for 30 days. Once you download/press play, the watch window begins and you have 48 hours to watch the film as many times as you like.
I am a member, can I use my free tickets to rent films?
Yes, you can now use your free tickets to redeem a film on Curzon Home Cinema. At the moment we refer to these as credits. When you visit the payment page you’ll see the option to either redeem a credit to rent a film or pay with one of our other payment options. All films can be redeem for one (1) credit.
TECHNICAL ASSISTANCE
How do I get started?
Curzon Home Cinema is available in the UK and Ireland. You will need to register for a free account to begin renting.
On which devices or platforms can I watch Curzon Home Cinema?
• Windows 7+ • MacOS 10.12 or later • Apple iOS 11.0 and above • Amazon Fire TV, Amazon Fire TV 4K and Fire TV Lite • Android tablets and phones 6.0 or later • Android TV • Apple TV - 4th generation boxes and above (12.0 or later) • Google Chromecast compatible • We support AirPlay v4.0
What are the system requirements?
You can watch on PCs running Windows 7+, Intel-based Macs running macOS 10.12+. You can watch on Android tablets, phones, iPhone and iPad using the app, as well as on your TV with the Amazon Fire TV, Apple TV, Android TV and Chromecast. You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.
What are the requirements for Windows computers?
We support PCs running Windows 7, Windows 8.1, Windows 10 and Windows 11.
Microsoft Edge (preferred), Google Chrome, Firefox or Opera.
We recommend using the latest version of your browser as earlier versions may not be supported.
Internet Explorer is no longer supported.
You will need a broadband or fibre internet connection - dial up will not work.
What are the requirements for Mac computers?
We support Macs running OSX 10.12+
Google Chrome, Firefox, Opera or Safari.
We recommend using the latest version of your browser as earlier versions may not be supported.
You will need a broadband or fibre internet connection - dial up will not work.
Can I watch content on my iPhone/iPad?
Yes, you can watch content using the app which can be downloaded from the Apple App Store. Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
Can I watch content on my Android Device?
Yes, you can watch content using the app which can be downloaded from the Google Play Store. The app requires Android 6.0 or later. Our app is also available on Android TV, which comes built in for many smart TV brands such as Philips, Sharp, Sony and Toshiba. For more information, visit their website.
What devices can I Chromecast from?
You can Chromecast from a Chrome web browser or from an Android device using the Android app or from an iPad using the iPad app.
Can I use AirPlay?
We are supported on Apple TV with 4th Generation boxes or higher (12.0). AirPlay needs to be v4.0.
I want to rent a film via an app but can’t, what’s going on?
If you can’t see a button to rent the film you’re looking for, it’s likely that it’s still going through the approval process of the relevant app store. This process normally take 24 - 48 hours, but in rare cases can take longer. If your film isn’t available to rent in the app, you can visit our website and rent it there. Once your rental is complete the film will appear automatically in the My Library section of your app.
I can’t stream any of the content, what’s going on?
Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.
Why isn’t playback working?
We’ve recently had to update our content security in line with our distributor anti-piracy requirements, and as a result, some browsers, devices and projectors will start facing some playback issues. It’s because these devices can be easily modified with piracy software, making films more vulnerable during playback. As a result, we have to put in some limitations on these devices. We’re very sorry if this changes your usual way of watching. Please see below for our full list of supported devices. If your internet connection is poor or inconsistent you may experience problems during playback.
Can I enable subtitles or closed captions?
English subtitles come as standard for all non-English language films and also for any non-English speaking segments within a film. The subtitles are part of the film itself so they will show automatically, and for some films it is not possible to turn them off. It is stated on each film page if English subtitles are available. Closed Captions and Audio Description is available on some English language films or for the English speaking segments in foreign language films (more-often on our newer releases). Our delivery of access services is continuously growing and Curzon Home Cinema is fully in line with current Ofcom regulations.
Do I need to be connected to the internet to watch a film on Curzon Home Cinema?
A WiFi connection is required for streaming, or you can download to your phone and watch later. You won’t be able to stream over 3G/4G/5G.
What does “too many devices” mean?
As part of our licensing restrictions, the number of devices that you can be logged in to at any one time is capped. To avoid any issues, please ensure you log out when sharing a computer or moving between devices. Make sure your browser is up to date (Microsoft Edge is preferred). You can manage your devices under ‘My Account’. For further assistance, speak to our customer service team.
Can I use a VPN?
No. As part of our licensing restrictions, we strictly prohibit the use of VPNs. You must be in either the UK or Ireland to rent films from our service, with all VPNs disabled.
ACCOUNT & LOG IN HELP
What information do you require from me to create an account?
We need your email address, name and postcode in order to meet our legal requirements. You will also be required to enter and confirm a password in order to access your account.
Once I’ve created an account, what info do I use to log in?
To log in, please use the email address you used when you created your account, along with your password. If you have created an account on our cinemas site, or an existing Curzon member, you can also log in using your email address and password.
What happens if I forget my password?
Simply click Forgot password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.
I’m a member, do I still need my membership ID to log in?
No, if you’re a member you now log in with the email address you used to create your account along with your password.
Why do you need to collect my age when I sign up?
Curzon offers certain benefits to those under 25. By adding your age it enables our system to recognise whether you’ll qualify for these benefits. If not, you can still get great benefits as a Curzon member.
MEMBERSHIP
Do I need to be a Curzon Cinemas members to create an account on Curzon Home Cinema?
No, you certainly do not. Anyone can create a FREE account on Curzon Home Cinema. Curzon Cinemas members do enjoy benefits on Curzon Home Cinema though, including discounts on our films, so it might be worth looking into if you’re a regular cinema goer who also loves to watch films whenever and where-ever you choose too!
What is Curzon Membership?
Customers who have purchased a membership for our cinemas via the Curzon Cinemas website are entitled to discounts on Curzon Home Cinema. Remember, you DO NOT need to be a Curzon Cinema member to access Curzon Home Cinema and rent a film, but you do to be able to claim membership discounts.
To find out more about a Curzon membership, click here.
What is the Curzon Channel?
Our Prime Video Channel is a monthly subscription that you can add to your Amazon Prime or Prime Video membership. It is a separate subscription service from Curzon Home Cinema available in the UK and Ireland. For a monthly fee of £6.99 after trial, you’ll get access to a catalogue of Curzon titles on top of your Prime Video account.
To manage your Amazon channels, visit your Amazon account settings.
What is ‘Curzon Home Cinema Presents…’?
‘Curzon Home Cinema Presents…’ showcases brand new films from talented filmmakers around the world in cinemas and on Curzon Home Cinema, giving you the flexibility to choose your experience.
PAYMENT OPTIONS
How do I pay for a film on Curzon Home Cinema?
Pay directly using our fully PCI compliant secure card payment functions. Pay for the film you want to watch, when you want to watch it. Once you’ve selected your film, enter your credit/debit card details when prompted. At this point, you can choose to save your card details to your account for fast and easy future purchases.
What payment methods do you accept on Curzon Home Cinema?
VISA, Mastercard and Maestro cards are accepted. You can also purchase via PayPal, Google Pay and Apple Pay, or through Amazon on your Fire TV.
I have a voucher code for Curzon Home Cinema. How do I use it?
Simply input your code when prompted and continue to the payment screen. Your discount will be applied and your film rental will be ready to view in the MY LIBRARY area.
How can I request a refund?
If you have experienced technical difficulties or selected a title by mistake, don’t worry. If we are unable to troubleshoot, we will refund your purchase. Please use the Live Chat at the bottom of the site.
Still have a question?
If you still require assistance, the quickest way to get a resolution is to launch a Live Chat, which can be found at the bottom right of this page. Our telephone number is 01233 555648 (calls charged at local rate). Alternatively, you can email the team on [email protected] and we will respond as quickly as possible. Our opening hours are between 8am - 9pm Monday - Friday and 9am - 8pm Saturday & Sunday.